![]() All recordings are immediately available through the intuitive Call Cabinet web portal with insightful data analytics where the recordings can be played, marked, annotated, and/or downloaded. All calls can be recorded whether directed to PSTN, VoIP or Agent destinations and call recording can be pre-configured on a destination or DID-basis or invoked on-demand through DTMF commands. Easily and seamlessly record conversations for training, dispute resolution, compliance or security reasons. Talking SIP supports Call Cabinet’s industry leading call recording solutions Atmos and Call Tracker, which are deployable through the cloud, on premise or in a hybrid configuration.Seamless integration with the Voice Mail and PBX Module as well as third party voice mail systems.Custom branding and professional on-hold music.Security option to require a password on access and/or answer.Automatically exclude registered endpoints with expired registrations from the call out list for greater network efficiency and lag reduction.Call confirmation option to provide the agent with the option to answer the call, reject the call, or transfer the call to voice mail.Call screening option to require callers to announce themselves before being transferred to an agent.The Inbound Call Center option is rich on features and branding capabilities providing highly flexible configurations for providing hosted call center services to businesses, non-profits, government agencies, sports teams and more! Provide branded access, music on hold and specific agent routing based on the agent best suited to service the caller. Talking SIP delivers an unmatched call center solution that provides the latest in VoIP enabled features so that you, the service provider, can capture business regardless of geographic boundaries. The Inbound Call Center option is designed to support an unlimited number of call centers and/or agents and is ideal for the next-generation VoIP service provider who is interested in capturing high-margin revenues through advanced business-to-business (B2B) and business-to-consumer (B2C) services. ![]() Seamlessly integrated into Talking SIP’s other enhanced services, this module's key features include caller queue position and estimated hold time announcements, integration into the Voice Mail and PBX Module to provide callers with the option to leave a message, callback integration to allow caller’s to receive an automated callback from the next available agent, custom branding, full audiotext menu trees for custom queue selection criteria, whisper notification on call agent answer, telephony and web interfaces for agent status management and full integration with Talking SIP’s real-time billing engine for complete and robust billing. The Inbound Call Center application is a robust call center solution that offers sophisticated call queuing, skills based agent routing, queue escalation, custom hold music, agent auditing and reporting. ![]()
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